De Mandarin Hotel Goa

Across the property

1. Social distancing, viz. maintaining 6 feet of distance, and hygiene norms must be followed across the property.
2. All guests are required to wear face masks in public areas. Masks are available for purchase at the Front Desk.
3. Guests are requested to frequently sanitise or wash their hands well while on the premises. Sanitiser dispensers are available across public areas for guest usage, with clinically approved sanitiser, containing minimum 70% alcohol.
4. Guests must follow the government recommended practices for coughing and sneezing. Spitting is strictly prohibited on the premises and in the property vehicles, and is punishable by law. • Rooms will be given on single or double occupancy for family members. Requests for triple/quadruple occupancy should be share on prior basis.
5. Visitors will not be allowed on guest floors beyond the timings specified by the hotel management.
6. Guidelines of CPWD shall be followed which inter alia emphasizes that the temperature setting of all air conditioning devices should be in the range of 24 to 30° C.
7. Temperature checks will be conducted every time a guest, vendor or team member enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility The management reserves the rights of admission and the refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules.
8. Guests are requested to download the Aarogya Setu mobile application for their and others safety. Guests are advised not to visit containment zones.
9. Guests are requested to sanitise their mobile phones, credit cards, etc. with wipes/sanitizers placed in various locations across the property.
10. Guests are requested to use personal pens to minimise contact. If not available, team members will offer a pen which will be cleaned and sanitised before and after use.
11. Sanitisation processes will be undertaken periodically, as per recommended guidelines, in all public areas including restaurants, banquets, lobby, etc. Government approved, hospital grade chemicals, including Virex II 256, Oxivir and Suma product lines from Diversey, will be used for all cleaning and sanitisation purposes across the property, which target a broad spectrum of viruses and bacteria.
12. There will be continuous sanitisation of all public areas and back areas, including all surfaces, floors, furniture, table tops, counters, elevator buttons, door knobs/handles and equipment • Most public area doors will be left open to avoid physical contact.
13. Demarcations have been made on the floor for queues, elevators, and public areas, including washrooms and smoking areas, which adhere to social distancing norms. These markings must be strictly followed.
14. Seating arrangements in all public areas, including the lobby, restaurants, banquets, and the swimming pool area, have been reduced to follow social distancing norms. Please adhere to the arrangements as they cannot be altered.
15. Certain areas may be temporarily non-operational. Please do not use those areas where entry is restricted.
16. All team members are being sensitised and trained on all cautionary and preventive measures.
17. The team members will restrict the formation of groups that break social distancing norms. Guests are requested to cooperate with the team.
18. The team is maintaining appropriate hygiene standards and wearing gloves and masks, in all areas, throughout their shift.
19. Team members will aim to maintain social distancing norms while interacting with guests throughout the property
20. Contactless modes of payments are available, including Google Pay, Paytm, UPI, online transfers, etc. and can be selected accordingly
21. In case of card payments, the EDC machines are sanitised after every use
22. All guidelines from WHO and FSSAI (for food and beverage production and service) are being strictly followed in order to maintain the desired hygiene standards across all areas

Vehicles

1. Property vehicle is cleaned, sanitised and inspected before and after every use
2. Hand sanitizers will be available in all property vehicles
3. All guests are required to wear face masks in the property vehicle. Masks provided in the property vehicle will be available for purchase and will be added to the room bill.
4. The number of guests in each property vehicle will be defined by the property, in keeping with government regulations.
5. Valet services have been temporarily suspended to avoid excessive physical contact The management reserves the rights of admission and the refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rule.

On Arrival

1. All luggage and parcels will be sanitised.
2. At the time of check-in, all guests will be required to submit a signed self-declaration form and share their travel history for the 20 days prior to arrival.
3. Team members will click a picture of the guest ID proof to minimise physical contact. Guests are requested to cooperate with the new check-in procedures.
4. Key cards are cleaned and sanitised before and after use.
5. After luggage/parcel scanning, guests are requested to carry their luggage/parcels to the rooms to avoid physical contact. Please note, no team member will enter the room.
6. Every room is deep cleaned and sanitised prior to each check-in and post each checkout.
7. All furniture, including tables, sofas, beds, etc. and furnishings including curtains, pillows, linen, etc. are cleaned and sanitised.
8. Rooms will be cleaned and sanitised every day and linen will be changed every alternate day. Turn down service is temporarily suspended. During the cleaning process, guests are requested to stay in the corridor near the room and not touch any surfaces at that time.
9. All amenities and items in the rooms, cupboards and bathrooms are sanitised prior to check-in, and every day when the room is serviced. Fresh, sanitised toiletries are placed for each guest. Additional amenities are available on request with Housekeeping and are sanitised well before and after use.
10. Across all areas the physical menus have been replaced with e-menus in order to avoid physical contact, which will be shared over WhatsApp and/or email. Applicable meal timings are mentioned in the e-menus.

Food and Beverage

1. Services may be limited to set/select menus. All table appointments, including trays, mats, crockery, cutlery, glassware, bottles etc. used for orders are washed and sanitised before and after service. All food and beverage items will be covered in transit from the kitchen
2. In-room Dining – Guests are requested to call In-room Dining to place orders from the emenu. The time of delivery will be specified at the time of placing the order
3. Team members will not be entering the room. For service, the food tray(s) will be served at the door. Guests are to sign and hand the bill over to the team member waiting at the door.
4. For clearance, guests are requested to place the trays outside the room, and clearance will be done every hour from corridor.
5. Dining Outlets – Operation and timings of all food and beverage outlets will be defined by the property, and can be confirmed at the Restaurant. All guests are requested to check the availability and book a table in advance to avoid a waiting period. Non-resident guests will be required to provide details, including name, age, phone number, email ID, and residence address at the time of arrival. Guests are requested to download the Aarogya Setu mobile application for their and others safety. All guests are required to wear face masks in public areas. Masks are available for purchase at the Front Desk.
6. Guests are requested to wait for their turn, in the designated waiting area, to be seated. Condiments (salt, pepper, ketchup, jam, etc.), crockery, cutlery, glassware and tissues will only be placed during service. For any bar nibbles ordered, miniature packets will be served and opened only during service. To minimise physical contact, beverage bottles will not be presented for a temperature check Ice buckets will not be placed on the tables. Guests are requested to ask the service team for replenishment of ice cubes.
7. Guests are to maintain social distancing norms while waiting for their drink to be served. No circulation of beverages will be permitted.
8. Tea/coffee service will be done directly at the table to maximize the safety of our guests, contactless payment through an online transfer is preferred. Under special circumstances where the payment is being made in cash, a copy of the PAN card is required for any cash payment above Rs. 49,999. Cash payments will be accepted up to Rs. 1,99,999/- only. Seating arrangements shall be made in accordance with social distancing norms. The entry of guests shall be restricted after all seats are occupied.
9. Banquet reservations will be confirmed based on the guidelines issued by local/state authorities including operational allowances/permissions, timings, maximum allowed capacity (number of guests) and services The group declaration and indemnification form signed by the organiser, along with their contact details and valid address proof, must be shared with the property at least 24 hours prior to the event
10. For conferences and meetings, the property will accept bookings for up to 50% of the venue capacity in order to ensure social distancing norms. In meeting rooms, only tea/coffee service will be arranged. The management reserves the rights of admission and the refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules.
11. Elevators – the maximum capacity of the elevators is as defined by the property. There are demarcations on the elevator floor, which guests must stand in while facing away from each other. Guests are required to wait in case elevators are at full capacity, i.e. all the marked spaces are full. Guests are requested not to touch the buttons and only use the tissues provided to press the required buttons. They are for one time use only and should be discarded after use in the dustbin provided.
12. Public Washrooms – Guest washrooms in all common areas are sanitised periodically. Lids in the cubicles will be closed by the team member after cleaning and sanitisation , Alternate washrooms, urinals and vanity counters have been sealed to adhere to norms.
13. Smoking Areas – Locations of smoking areas will be defined by the property, and can be confirmed at the Front Desk.
14. Fitness Centre – Operation and timings will be defined by the property and can be confirmed at the Front Desk.
15. Swimming Pool (where available) – Swimming pool operations timings can be confirmed at Front Desk. However, for the in-house guests, we have made alternative arrangements at the De Mandarin Beach, Resort. Guest can contact the FO team for the pickup and drop.
16. Guests are requested to inform the team about the approximate check-out time at least 3 hours in advance, to enable the team to process and share the electronic bill.
17. For group check-outs, separate counters may be arranged, the locations of which will be informed to the groups in advance.
18. Guests are requested to drop the key cards in the drop box at the reception. All key cards are cleaned and sanitised after use.